Privacy Policy
Last updated: August 20, 2025
1. Introduction
Site For Biz ("Deelflows", "we", "us", or "our") operates deelflows.com. We provide a business messaging and customer engagement platform that integrates with WhatsApp Business API and other communication channels. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Personal Data
We collect information that you provide directly to us, including:
- Name
- Email address
- Phone number
- WhatsApp Business Account information
- Business information
- Customer contact information
- Payment information
- OAuth2 credentials for integrated services
2.2 Message and Communication Data
When using our messaging services:
- Message content between you and your customers
- Message metadata (timestamps, delivery status, etc.)
- Customer conversation data
- Template messages
- Media files (images, documents, videos) sent through our platform
2.3 Integration Data
When you connect third-party services:
- Data from Google services (Drive, Sheets, Calendar, etc.)
- Shopify store data (orders, customers, products)
- HubSpot CRM data (contacts, deals, activities)
- Facebook/Meta Business data (WhatsApp Business API credentials, page information)
2.4 Usage Data
We automatically collect certain information when you use our service:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website addresses
3. How We Use Your Information
We use collected information for:
- Providing and managing our messaging and customer engagement services
- Facilitating communication between you and your customers via WhatsApp and other channels
- Processing and delivering messages through integrated platforms
- Managing integrations with Google, Shopify, HubSpot, and Facebook services
- Storing and analyzing message data to improve service delivery
- Processing transactions and payments
- Sending administrative information and service updates
- Responding to inquiries and support requests
- Improving our services and developing new features
- Marketing communications (with your consent)
- Compliance with WhatsApp Business API policies and other platform requirements
4. Third-Party Services
We integrate with and may share data with the following third-party services:
Messaging Platforms
- WhatsApp Business API (Meta): For message delivery and business messaging services
- Other messaging channels as applicable
Business Integrations
- Google Services: Google Sign-in, Google Drive, Google Sheets, Google Calendar (https://policies.google.com/privacy)
- Shopify: E-commerce integration for order management and customer data (https://www.shopify.com/legal/privacy)
- HubSpot: CRM integration for contact and sales management (https://legal.hubspot.com/privacy-policy)
- Facebook/Meta: Business verification, WhatsApp Business API access (https://www.facebook.com/privacy/policy)
Other Service Providers
- Payment processors
- Cloud storage and hosting services (secure servers for message storage)
- Email service providers
- Analytics providers
These providers may have access to your information to perform tasks on our behalf and are obligated to protect your data according to their respective privacy policies and our agreements with them.
5. WhatsApp Business API and Message Data
Message Storage
- Messages sent through WhatsApp Business API are temporarily stored by Meta/WhatsApp
- WhatsApp automatically deletes messages after 30 days
- We may store message data on our secure servers for service delivery and business purposes
Compliance
We comply with WhatsApp Business Policies and Meta's terms of service. You are responsible for:
- Obtaining necessary consents from your customers
- Complying with WhatsApp's messaging policies
- Using approved message templates
- Maintaining your WhatsApp Business Account in good standing
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure servers (https://deelflows.com or similar)
- Access controls and authentication
- Regular security audits
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent
8. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
For questions about this Privacy Policy, please contact us at:
11. Compliance
We comply with applicable data protection laws including GDPR and other relevant regulations.
12. Cookie Policy
We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
13. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ.
14. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Specific Retention Periods
- Account data: Retained while your account is active
- Message data: May be retained for business purposes as permitted by applicable laws
- Integration data: Retained based on your active integrations
- Upon account deletion: Most data is deleted within 90 days, though some data may be retained for legal compliance
You may request deletion of your data by contacting us at privacy@deelflows.com